AI Solution Manager, ServiceNow Platform - Remote

Overview

The AI Solution Manager is responsible for defining, planning, and leading programs for the implementation of AI solutions for customers, ensuring satisfaction and value realization.

In Short

• Lead the delivery team for AI solutions.
• Manage customer relationships and engagements.
• Oversee project governance, timeline, and scope.
• Facilitate collaboration and decision-making.
• Coach and manage team members.
• Identify gaps and propose solutions.
• Capture best practices and learnings.
• Work with cross-functional teams.
• Ensure timely delivery within budget.
• Drive customer adoption of AI solutions.

Requirements

• 8+ years in Customer Engagement or Solution Architect roles.
• Strong project management and communication skills.
• Experience with ServiceNow products in an Enterprise environment.
• Ability to manage complex program goals.
• Excellent documentation and presentation skills.
• Experience with analytics and metrics.
• Strong customer orientation.
• Flexibility to work across global time zones.
• BS/BA degree in computer science or related discipline preferred.
• Willingness to work hands-on for impactful outcomes.

Benefits

• Competitive salary and equity options.
• Health plans and flexible spending accounts.
• 401(k) Plan with company match.
• Flexible time away plan and family leave programs.
• Inclusive work environment.