Manager, Platform Services - Support - Remote

Overview

This position offers you the opportunity to join our rapidly growing organization as a Manager of Platform Services and Support, leading a team to provide exceptional customer service and support.

In Short

• Lead a group of highly motivated Engineers.
• Create and present monthly/weekly reports and KPIs.
• Support complex customer requirements and compliance with security needs.
• Conduct team meetings and provide performance feedback.
• Provide upgrade support on various platforms.
• Collaborate with management to optimize platform utilization.
• Develop and update the Disaster Recovery plan.
• Perform data analysis related to platform performance.
• Be available for on-call rotation as necessary.
• Other duties as required.

Requirements

• Bachelor's Degree in Information Technology or related discipline preferred.
• 1-5 years of Enterprise patching experience.
• 1-4 years of Management experience in an MSP environment.
• Technical subject matter expert on MSP products.
• Strong written and verbal communication skills.
• Attention to detail and adherence to SOPs.

Benefits

• Innovative work environment.
• Opportunities for career development.
• Supportive team culture.
• Flexible working hours.
• Training and guidance for skill development.