Partner Services Manager - Remote

Overview

The Partner Services Manager (PSM) plays a key role in our support organization by owning Palo Alto Networks’ relationships with Authorized Support Center (ASC) and Authorized Professional Services (APS) partners. Through meaningful development of these relationships, the PSM develops our partner delivered support ecosystem by ensuring that ASC and APS partners are enabled to sell and deliver their support and professional services to our shared customers.

In Short

• Manage relationships with ASC and APS partners.
• Oversee partner onboarding and compliance.
• Ensure quality of service through partner support.
• Analyze data and KPIs for decision making.
• Conduct audits and reviews with partners.
• Collaborate with internal and external stakeholders.
• Travel for face-to-face partner meetings as needed.
• Report to the EMEA and LATAM Theatre Partner Program Services Delivery Sr Manager.

Requirements

• Experience in commercial channel sales and technical services.
• Knowledge of channel business models and operations.
• Proficiency in Asana, Tableau, SFDC, and Google G-Suite.
• Strong communication and relational skills.
• Ability to work independently in a fast-paced environment.
• Strong program management and analytical skills.
• Familiarity with global companies and English proficiency; German preferred.

Benefits

• Flexible wellbeing spending account.
• Mental and financial health resources.
• Personalized learning opportunities.