Founder’s Associate – Operations & Automation - Remote

Overview

The Founder’s Associate – Operations & Automation role at THE/STUDIO involves partnering closely with the CEO & Founder to execute operational priorities and enhance customer experience through automation and process optimization.

In Short

• Work directly with the CEO & Founder on strategic and operational priorities.
• Monitor and improve end-to-end operational processes across teams.
• Dive deep into Customer Experience interactions and recommend improvements.
• Build and maintain no-code/low-code automations to reduce manual work.
• Partner with Data Analysts to monitor key metrics and identify bottlenecks.
• Develop SOPs and implement scalable systems.
• Drive cross-team alignment and ownership of special projects.
• Bring a scrappy, test-and-iterate approach to solving operational problems.
• Experience in operations, ecommerce, or similar roles is required.
• Fast-paced, evolving environment with room for growth.

Requirements

• 2–6 years of experience in operations or similar roles.
• Experience in ecommerce or digital product environments.
• Resourceful and adaptable in fast-paced environments.
• Analytical and comfortable working with data.
• Ability to learn quickly and solve problems.
• Strong internal drive and sense of purpose.
• Excellent communication skills for a remote team.
• Customer-centric mindset.
• Results-driven focus on achieving measurable goals.
• Bonus points for experience in remote startup environments.

Benefits

• Influence strategic decisions and build impactful systems.
• Fast-learning, high-impact role with growth potential.
• Work in a diverse and inclusive environment.
• Opportunity to collaborate with a global team.
• Flexible working conditions from anywhere in the world.