Customer Success Manager - Remote

Overview

The Customer Success Manager at THE/STUDIO will own the post-sale relationship with customers, ensuring they achieve meaningful outcomes on our product development and manufacturing platform.

In Short

• Manage and grow a portfolio of SMB and mid-market customer accounts.
• Ensure customers achieve their goals and adopt the platform successfully.
• Monitor account health, customer activity, and production performance.
• Conduct check-ins, business reviews, follow-ups, and renewal conversations.
• Identify upsell, cross-sell, monetization, and expansion opportunities.
• Gather customer feedback on product experience and share insights.
• Proactively identify risks and resolve blockers for customers.
• Maintain organized documentation and account notes in HubSpot.
• Provide insights and recommendations to improve customer workflows.

Requirements

• 3+ years of Customer Success or Account Management experience.
• Strong CRM experience and data-driven decision-making skills.
• Highly organized and able to manage multiple accounts simultaneously.
• Excellent English communication and relationship-building skills.
• Fast learner with strong attention to detail.
• Market knowledge in e-commerce or related industries is a plus.
• Startup experience or mindset preferred.
• Comfortable working independently as a mid-to-senior IC.

Benefits

• Fully remote work from anywhere in the world.
• Opportunity to work with a diverse and global team.
• Engaging work environment focused on creativity and innovation.
• Supportive company culture that values diversity and inclusion.