Customer Success Manager - Remote

Overview

The Customer Success Manager will be a critical part of our growing Customer Experience team at Stay Ai, providing ongoing strategy and recommendations to customers as they implement and grow their subscription programs.

In Short

• Focus on customer satisfaction and enhance the customer experience.
• Set and manage client expectations with a detailed success plan.
• Communicate effectively, addressing both technical and non-technical questions.
• Contribute to a positive team environment of collaboration and empathy.
• 3+ years of experience in customer success, ideally in a SaaS environment.
• Experience in digital marketing, preferably within the Shopify ecosystem.
• Excellent project management skills with attention to detail.
• Ability to research, analyze, and provide solutions to issues.
• Excellent communication skills via phone, video, and email.
• Adaptable to change in a startup environment.

Requirements

• 3+ years of experience in customer success, ideally in a SaaS environment.
• Experience within digital marketing and preferably the Shopify ecosystem.
• Excellent project management skills with attention to detail.
• Effective collaboration skills with other teams.
• Ability to research and analyze issues.
• Excellent communication skills.
• Curious and eager to learn.
• Adaptable to change and comfortable with ambiguity.

Benefits

• Opportunity to make a significant impact at a high-growth startup.
• Work alongside a fun and collaborative team.
• Contribute to the growth of the product as the company scales.