Customer Success Manager - Remote

Posted 15 weeks ago

Customer Service

Full Time

USA

Overview

The Customer Success Manager will be a critical part of our growing Customer Experience team at Stay AI, focusing on providing exceptional ongoing strategy to customers.

In Short

Deep focus on Customer Satisfaction and enhancing customer experience.
Set and manage client expectations with a detailed project plan.
Communicate thoughtfully, addressing both technical and non-technical questions.
Contribute to a positive team environment of collaboration and inclusion.

Requirements

3+ years of experience in customer success, ideally in a SaaS environment.
Experience in digital marketing, preferably within the Shopify ecosystem.
Excellent project management skills with attention to detail.
Effective collaboration skills with other teams.
Ability to research and analyze solutions to issues.
Excellent communication skills via phone, video, and email.
Curious and eager to learn.
Adaptable to change and comfortable with ambiguity.

Benefits

Opportunity to make a huge impact at a high-growth startup.
Work alongside fun and collaborative team members.
Contribute to the growth of the product as the company scales.

S.A

Stay Ai

Stay Ai is a dynamic startup founded by experienced professionals from the direct-to-consumer (DTC) industry, specializing in subscription programs. With a track record of collaborating with over 300 subscription-focused consumer packaged goods (CPG) brands, Stay Ai has generated significant subscription revenue. The company is backed by notable investors and emphasizes a culture of collaboration, celebrating achievements while maintaining a remote-first approach. Stay Ai is dedicated to innovation and is focused on building advanced subscription enablement solutions, making it an exciting place for those looking to make a substantial impact in a high-growth environment.

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