Senior Director, Customer Success - Remote

Overview

The Senior Director of Customer Success at Nielsen will lead a team focused on enhancing customer satisfaction and driving the adoption of NielsenOne Ads, ensuring strong relationships with clients and exceptional service.

In Short

• Lead a team of 30+ Customer Success Managers.
• Drive customer adoption and usage of Nielsen’s products.
• Manage post-sale elements of the customer journey.
• Develop and maintain strategic relationships with clients.
• Understand client goals and provide actionable insights.
• Collaborate with internal teams to enhance customer experience.
• Monitor customer usage and recommend optimizations.
• Provide feedback for product improvements.
• Facilitate alignment across multiple stakeholders.
• Achieve operational excellence in customer service.

Requirements

• Bachelor’s degree with 15+ years of experience in client services/account management.
• Strong understanding of media and measurement landscape.
• Excellent presentation and communication skills.
• Experience with global enterprise accounts.
• Knowledge of ad-serving and programmatic technologies is a plus.
• Strategic thinker with strong organizational skills.
• Experience working with cross-functional teams.
• Passionate about consumer technology.
• Ability to tell stories using data.

Benefits

• Competitive salary based on experience.
• Bonus Plan.
• Health Benefits.
• Retirement Plan.