Senior Director - Customer Success - Remote

Overview

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 300+ employees & helping 2000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding, including our latest Series B round.

In Short

• Define & Execute CS Strategy for Sprinto
• Leadership & Team Development
• Drive Adoption in a Net-New Product Category
• Hands-On Customer Engagement
• Cross-Functional Collaboration
• Customer Success at Scale
• Build and lead a world-class CS organization
• Thrive in dynamic environments
• Focus on long-term success
• Work in a high-stakes market

Requirements

• 12+ years in B2B Sales, Solutions, Onboarding, and Customer Success
• 5 years in senior leadership
• Proven experience scaling a CS function in a high-growth SaaS environment
• Strong commercial acumen
• Experience with technical SaaS products
• Excellent stakeholder management skills
• Data-driven mindset with proficiency in CS tools
• Experience hiring and leading remote teams

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy