Senior Director, Customer Success - Remote

Overview

As a Senior Director of Customer Success at Anteriad, you will innovate the way B2B marketers make data-driven business decisions. You will serve as the lead point of contact for key Programmatic/Social clients, owning customer relationships and ensuring premium campaign management.

In Short

• Lead point of contact for key clients in Programmatic/Social marketing.
• Manage customer relationships and alleviate strategic pressure from Sales Directors.
• Drive growth and upsell opportunities through proactive communication.
• Coordinate performance reviews and optimize campaigns across the lifecycle.
• Collaborate with Sales Directors to transition strategies post-sale.
• Utilize Salesforce and proprietary systems for tracking campaigns.
• Mentor Customer Success team members in Programmatic best practices.
• Support new product rollouts with client feedback.
• Lead recurring client calls and strategic planning sessions.
• Foster a culture of continuous improvement and community outreach.

Requirements

• Bachelor’s degree required.
• 5+ years of experience in digital media or programmatic advertising.
• Strong client service and campaign management experience.
• Proven ability to grow accounts and build trusted relationships.
• Intermediate to advanced skills in Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Detail-oriented and capable of working independently and collaboratively.
• Ability to multi-task and prioritize in a fast-paced environment.
• Demonstrated leadership and team management experience.
• Solution-oriented with strong presentation skills.

Benefits

• Flexible PTO and generous holiday schedule.
• Comprehensive medical, dental, and vision coverage.
• Company paid disability and life insurance.
• 401K with company match.
• Fully paid primary caregiver leave and parental bonding leave.
• Training and development with unlimited access to LMS.
• Community outreach opportunities through Anteriad Cares.
• Professional mentoring program for career guidance.
• Great benefits for you and your family.
• Mix of collaborative and independent work.