Senior Director of Customer Success - Remote

Overview

As the Senior Director of Customer Success at Vivian Health, you will lead a dedicated team to ensure optimal client engagement and satisfaction with the Vivian platform, focusing on enhancing customer retention and driving revenue growth.

In Short

• Lead and manage a team of Customer Success Managers (CSMs).
• Develop operational systems for CSMs to enhance effectiveness.
• Identify and manage key customer success metrics.
• Foster strong client engagement and relationships.
• Advocate for customer needs in product development.
• Collaborate with the sales team for seamless transitions.
• Drive business results with a focus on growth metrics.
• Enhance customer satisfaction through optimized processes.
• Provide strategic insights and solutions to customer challenges.
• Experience in hyper-growth environments is a plus.

Requirements

• 5+ years of experience in Customer Success leadership.
• Empathetic management style as a player/coach.
• Proven track record of driving business results.
• Cross-functional collaboration experience.
• Ability to implement customer success plans effectively.

Benefits

• Flexible Time Off.
• Comprehensive Health Insurance Plans.
• 401K Retirement Savings Plan with Employer Match.
• Generous Parental Leave.
• Work from home stipend.
• Access to Corporate Discount Program.
• Pet Insurance.