Senior Director, Customer Success - Remote

Overview

The Senior Director, Customer Success at Modern Campus is responsible for building a customer-focused organization and leading initiatives to enhance customer engagement and retention, ultimately driving growth.

In Short

• Build and lead the Customer Success team.
• Forge strong relationships with clients to protect revenue.
• Optimize the customer journey through strategic programs.
• Reduce customer churn and scout new opportunities.
• Train and onboard Customer Success team members.
• Report on KPIs and metrics related to customer success.
• Collaborate with various teams to improve customer service.
• Attend conferences for customer networking.
• Develop processes to enhance customer satisfaction.
• Provide feedback to the Product team for improvements.

Requirements

• Proven track record of building executive relationships.
• Exceptional collaboration and communication skills.
• Ability to self-direct and meet deadlines.
• Strong organizational and time management skills.
• Advanced problem-solving and analytical skills.
• Experience leading teams and driving customer success.
• Excellent presentation skills for various audiences.
• Experience scaling Customer Success teams preferred.
• 5 years of leadership experience in customer success.
• Bachelor’s or MBA preferred.

Benefits

• Base salary range of $125,000 - $175,000.
• Remote first workplace in North America.
• Rewards and recognition programs.
• Learning and development opportunities.
• Opportunity to make a difference in education.