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Senior Customer Success Manager - Remote

Posted 19 weeks ago
Customer Service
Full Time
USA
$80,000 - $100,000/year

Overview

Join the Future of Healthcare Recruitment at Vivian Health as a Senior Customer Success Manager, where you will drive real impact in the healthcare industry and build meaningful relationships with staffing agencies.

In Short

  • Drive measurable impact in the healthcare industry.
  • Build relationships with healthcare staffing agencies.
  • Grow your career in a remote-first environment.
  • Develop trusted partnerships with key stakeholders.
  • Identify upsell and cross-sell opportunities.
  • Collaborate with clients to implement effective campaigns.
  • Advocate for clients internally.
  • Identify opportunities to improve processes.
  • Thrive in a start-up environment.
  • 5+ years in Customer Success or Account Management.

Requirements

  • 5+ years in Customer Success, Account Management, or Sales within the Healthcare Staffing industry.
  • Proven track record of post-sales revenue growth.
  • Knowledge of the healthcare staffing industry.
  • Strong communication skills.
  • Customer-centric approach.
  • Strong organizational skills.
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot).

Benefits

  • Flexible Time Off.
  • Comprehensive Health Insurance Plans.
  • 401K Retirement Savings Plan with Employer Match.
  • Generous Parental Leave.
  • Work-from-home stipend.
  • Access to Corporate Discount Program.
  • Pet Insurance.
Vivian logo

Vivian

Vivian Health is a pioneering company in the healthcare recruitment sector, dedicated to transforming the hiring process for healthcare professionals. As the largest healthcare jobs marketplace, Vivian Health empowers over 1.9 million clinicians to find their ideal job opportunities quickly and efficiently. The company leverages an AI-driven platform to enhance operational efficiencies for staffing agencies and healthcare employers, significantly reducing the time to hire. With a remote-first culture and a team of over 100 professionals, Vivian Health has received numerous accolades, including recognition as one of the best remote startups and workplaces in 2024. Backed by prominent investors and substantial capital, Vivian Health is committed to fostering a diverse and inclusive work environment while providing competitive compensation and benefits.

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