Remote Otter LogoRemoteOtter

Head of Client Success - B2B iGaming - Remote

Posted 1 week ago

Overview

The Mill Adventure is a scale-up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. We started our journey in 2019, with the vision of building a technology driven organisation and creating a team consisting of the best of the best specialists in their respective fields.

In Short

  • Lead and mentor the Client Success Team, ensuring high performance and strong client relationships.
  • Develop and implement strategies to enhance client satisfaction and maximize platform usage.
  • Establish and collaborate on escalation points for product specific queries for internal teams and clients, ensuring timely resolution.
  • Provide strategic guidance on market trends, compliance, player acquisition and strategies.
  • Work closely with Product, Commercial, and Operations teams to align client needs with our platform development.

Requirements

  • Proven experience in client success, account management, or business development within B2B iGaming.
  • Strong leadership skills with experience managing teams.
  • Ability to analyze data and provide strategic insights.
  • Great knowledge of B2B platform solutions, compliance, and iGaming operations.
  • Excellent communication skills.
  • Structured approach to work.
  • Great organisational and prioritization skills.
  • Autonomous and self-motivated.
  • High learning drive.

Benefits

  • A lean, focused company, offering a flexible working environment.
  • The opportunity to work with and learn from a highly skilled, talented team.
  • A great company culture, where accountability is innate, transparency is key and competency is virtue.
  • Being part of a small, tight knit, caring community.
  • Work equipment of your choice.
  • Private health insurance.
  • Learning budget.
  • Parking/transport or co-working allowance.
  • Company wide and team based get togethers.

Similar Jobs:

Visana Health logo

Head of Client Success - Remote

Visana Health

7 weeks ago

The Head of Client Success at Visana Health will drive customer retention and revenue growth while managing client relationships.

Client Success
Customer Retention
Revenue Growth
Account Management
USA
Full-time
Sales / Business
Knowlej logo

Head of Client Success - Remote

Knowlej

10 weeks ago

The Head of Client Success will lead efforts to ensure client satisfaction and retention in an innovative edtech startup.

Client Success
CRM
HubSpot
AI Tools
US
Full-time
Sales / Business
$85,000 - $150,000/year
Nagarro logo

Client Success Lead - Remote

Nagarro

5 days ago

Join Nagarro as a Client Success Lead to manage client relationships and drive business growth.

Client Relationship Management
Program Management
Cross-selling
Upselling
Europe
Full-time
Sales / Business

The Client Success Lead manages a team of Client Success Managers to ensure high customer satisfaction and operational success.

Customer Success Management
Team Leadership
Strategic Customer Management
Operational Management
USA
Full-time
Customer Service
Nagarro logo

Client Success Lead - Remote

Nagarro

1 week ago

The Client Success Lead will manage client relationships and ensure the success of complex programs while driving business growth.

Client Relationship Management
Program Management
Cross-selling
Upselling
Worldwide
Full-time
Sales / Business