Head of Client Success - B2B iGaming - Remote

Overview

The Mill Adventure is a scale-up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. We started our journey in 2019, with the vision of building a technology driven organisation and creating a team consisting of the best of the best specialists in their respective fields.

In Short

• Lead and mentor the Client Success Team, ensuring high performance and strong client relationships.
• Develop and implement strategies to enhance client satisfaction and maximize platform usage.
• Establish and collaborate on escalation points for product specific queries for internal teams and clients, ensuring timely resolution.
• Provide strategic guidance on market trends, compliance, player acquisition and strategies.
• Work closely with Product, Commercial, and Operations teams to align client needs with our platform development.

Requirements

• Proven experience in client success, account management, or business development within B2B iGaming.
• Strong leadership skills with experience managing teams.
• Ability to analyze data and provide strategic insights.
• Great knowledge of B2B platform solutions, compliance, and iGaming operations.
• Excellent communication skills.
• Structured approach to work.
• Great organisational and prioritization skills.
• Autonomous and self-motivated.
• High learning drive.

Benefits

• A lean, focused company, offering a flexible working environment.
• The opportunity to work with and learn from a highly skilled, talented team.
• A great company culture, where accountability is innate, transparency is key and competency is virtue.
• Being part of a small, tight knit, caring community.
• Work equipment of your choice.
• Private health insurance.
• Learning budget.
• Parking/transport or co-working allowance.
• Company wide and team based get togethers.