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Head of Client Success - B2B iGaming - Remote

Posted 1 week ago
Sales / Business
Full Time
Worldwide

Overview

The Mill Adventure is a scale-up with the ultimate mission of building awesome products that will change the way the iGaming industry operates. We started our journey in 2019, with the vision of building a technology driven organisation and creating a team consisting of the best of the best specialists in their respective fields.

In Short

  • Lead and mentor the Client Success Team, ensuring high performance and strong client relationships.
  • Develop and implement strategies to enhance client satisfaction and maximize platform usage.
  • Establish and collaborate on escalation points for product specific queries for internal teams and clients, ensuring timely resolution.
  • Provide strategic guidance on market trends, compliance, player acquisition and strategies.
  • Work closely with Product, Commercial, and Operations teams to align client needs with our platform development.

Requirements

  • Proven experience in client success, account management, or business development within B2B iGaming.
  • Strong leadership skills with experience managing teams.
  • Ability to analyze data and provide strategic insights.
  • Great knowledge of B2B platform solutions, compliance, and iGaming operations.
  • Excellent communication skills.
  • Structured approach to work.
  • Great organisational and prioritization skills.
  • Autonomous and self-motivated.
  • High learning drive.

Benefits

  • A lean, focused company, offering a flexible working environment.
  • The opportunity to work with and learn from a highly skilled, talented team.
  • A great company culture, where accountability is innate, transparency is key and competency is virtue.
  • Being part of a small, tight knit, caring community.
  • Work equipment of your choice.
  • Private health insurance.
  • Learning budget.
  • Parking/transport or co-working allowance.
  • Company wide and team based get togethers.
The Mill Adventure logo

The Mill Adventure

The Mill Adventure LTD is a dynamic scale-up company founded in 2019, dedicated to revolutionizing the iGaming industry through innovative technology-driven solutions. With a team of over 100 specialists, the company offers a comprehensive gaming platform that includes licenses and operational support for rapid deployment and success in the iGaming sector. The Mill Adventure values cultural diversity and fosters a flexible working environment, accommodating remote, office-based, or mixed work models. As the company aims to expand into multiple markets, it is committed to ensuring compliance and operational excellence while continuously improving processes and reducing complexities in technical compliance.

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