Head of Client Success - Remote

Overview

The Head of Client Success will ensure the satisfaction, retention, and success of school and district partners, leading efforts to support school culture and develop impactful reward experiences.

In Short

• Develop and execute strategies for client retention and satisfaction.
• Partner with schools to implement the Knowlej Rubric of Implementation.
• Design and manage reward experiences for students.
• Lead a high-performing Client Success team.
• Utilize CRM platforms like HubSpot for client management.
• Leverage AI tools to enhance client engagement.
• Collaborate with Product, Operations, and Sales teams.
• Analyze client success metrics.
• Provide exceptional support to schools.

Requirements

• 5+ years in client success or account management.
• Experience with CRM platforms like HubSpot.
• Familiarity with AI tools.
• Experience with school leaders and educators.
• Strong leadership and team-building skills.
• Excellent communication and problem-solving skills.
• Passion for education and innovation.

Benefits

• Base salary of $85,000 - $150,000.
• Performance-based bonuses.
• Competitive benefits package.
• Opportunities for professional growth.