Head of Client Success - Remote

Overview

The Head of Client Success focuses on customer retention, revenue growth, and relationship growth to ensure the success of their clients’ portfolio with Visana.

In Short

• Drive strategic growth and development within new and existing lines of business.
• Lead strategy for revenue growth across clients.
• Identify and prioritize opportunities to increase account revenue.
• Construct and deliver on a strategic account-level business plan.
• Drive account satisfaction and client retention.
• Collaborate with sales and marketing to optimize upsell and cross-sell strategies.
• Lead development of best practices across the Client Success team.
• Partner with sales team to generate interest from consultant channels.
• Strategically present Visana programs to drive new opportunities.
• Manage and mentor the team responsible for client success.

Requirements

• 10-15+ years experience in managing large health plan accounts.
• Ability to work cross-functionally and build consensus.
• 5-8+ years experience in sales of population health management services.
• Proven track record of exceeding revenue and client satisfaction goals.
• Ownership of P&L for a book of business.
• Solid understanding of financial implications of Account Management strategies.
• Effective in navigating the organization.
• Ability to communicate with clinical and product teams.
• Ability to cultivate meaningful relationships at all levels.
• Experience in securing resources and talent.

Benefits

• Industry-leading benefits including medical, dental, and vision insurance.
• HSAs & FSAs, 401(k), and more for benefits-eligible employees.
• Security and privacy training provided.
• Equal Opportunity Employer promoting diversity.