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Head of Client Success - Remote

Posted 7 weeks ago
Sales / Business
Full Time
USA

Overview

The Head of Client Success focuses on customer retention, revenue growth, and relationship growth to ensure the success of their clients’ portfolio with Visana.

In Short

  • Drive strategic growth and development within new and existing lines of business.
  • Lead strategy for revenue growth across clients.
  • Identify and prioritize opportunities to increase account revenue.
  • Construct and deliver on a strategic account-level business plan.
  • Drive account satisfaction and client retention.
  • Collaborate with sales and marketing to optimize upsell and cross-sell strategies.
  • Lead development of best practices across the Client Success team.
  • Partner with sales team to generate interest from consultant channels.
  • Strategically present Visana programs to drive new opportunities.
  • Manage and mentor the team responsible for client success.

Requirements

  • 10-15+ years experience in managing large health plan accounts.
  • Ability to work cross-functionally and build consensus.
  • 5-8+ years experience in sales of population health management services.
  • Proven track record of exceeding revenue and client satisfaction goals.
  • Ownership of P&L for a book of business.
  • Solid understanding of financial implications of Account Management strategies.
  • Effective in navigating the organization.
  • Ability to communicate with clinical and product teams.
  • Ability to cultivate meaningful relationships at all levels.
  • Experience in securing resources and talent.

Benefits

  • Industry-leading benefits including medical, dental, and vision insurance.
  • HSAs & FSAs, 401(k), and more for benefits-eligible employees.
  • Security and privacy training provided.
  • Equal Opportunity Employer promoting diversity.

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