Customer Experience Representative - French Speaking - Remote

Overview

The Flex is on a mission to revolutionize the global rental industry, making renting a home as easy as buying something on Amazon. Our proprietary Property Management System (PMS) powers this vision, enabling seamless guest experiences and hassle-free operations for landlords across the world.

In Short

• First point of contact for guests and landlords ensuring smooth communication.
• Manage inquiries, support bookings, and deliver efficient service.
• Respond to guest and landlord inquiries in both French and English.
• Support guests through reservation, check-in, and check-out processes.
• Investigate and resolve issues while maintaining a positive tone.
• Document customer interactions and feedback accurately.
• Collaborate with operations and tech teams to suggest improvements.
• Recognize opportunities for upselling and strengthening relationships.

Requirements

• Fluent in French and English (written and spoken).
• Proven experience in customer service, ideally in hospitality or tech.
• Strong communication and interpersonal skills.
• Highly organized and capable of multitasking under pressure.
• Tech-savvy and comfortable using PMS, CRM, and digital tools.
• Problem-solving mindset with empathy and attention to detail.

Benefits

• Be part of a company redefining the global rental experience.
• Work with a supportive, international, and high-performing team.
• Real growth opportunities as the company scales globally.
• Competitive compensation and performance-based incentives.
• Remote-first, flexible work environment.