Finnish Speaking Customer Experience Representative - Remote

Overview

Patrique Mercier Recruitment FR is a well-established recruitment agency committed to connecting skilled individuals with premier job opportunities across Greece. We are thrilled to announce an opening for a Finnish Speaking Customer Experience Representative to join our dynamic team. In this essential role, you will ensure that our Finnish-speaking customers receive top-tier service and support, enhancing their overall experience with our organization.

In Short

• Serve as the main point of contact for Finnish-speaking customers, assisting them through phone, email, and chat channels.
• Respond to customer inquiries, effectively resolve issues, and provide comprehensive information about our products and services.
• Maintain detailed records of customer interactions and feedback within our CRM system.
• Collaborate with various departments to enhance customer service processes based on customer insights and experiences.
• Stay updated on product lines and company policies to offer accurate and effective support.
• Participate in team meetings to share insights and discuss opportunities for improving customer satisfaction.
• Assist in the training of new team members by sharing your knowledge and best practices.

Requirements

• Fluency in Finnish is required.
• Strong communication skills in English.
• Experience in customer service is preferred.
• Ability to work collaboratively in a team environment.
• Proficient in using CRM systems.
• Strong problem-solving skills.
• Willingness to learn and adapt to new processes.

Benefits

• Opportunity to work in a dynamic team environment.
• Training and development opportunities.
• Competitive salary.
• Flexible working hours.
• Supportive company culture.