Product Support Engineer: APAC (Remote)

Overview

As a Product Support Engineer, you will be part of a team that is shaping the future of global connectivity through innovative solutions.

In Short

• Monitor operational pager alerts efficiently.
• Improve customer self-service through better documentation.
• Troubleshoot customer and vendor concerns effectively.
• Liaise with technical peers for escalated case resolutions.
• Work closely with operations and engineering squads.
• Communicate flexibly across chat, tickets, and calls.
• Passionate about technology and customer service.
• Ability to manage multiple priorities.
• Work five days a week across specified UTC hours.
• Join a financially stable and innovative company.

Requirements

• Strong customer-focus and communication skills.
• Excellent listening and questioning abilities.
• Problem-solving mindset.
• Outgoing and socially interactive personality.
• Self-starter with initiative.
• Ability to balance workload and prioritize tasks.
• Experience in a product support/application role.
• Voice over IP experience with SIP or related protocols.
• Understanding of web technologies like APIs/SDKs.
• Confidence with technology and the Internet.

Benefits

• Opportunity to work in a growing, innovative company.
• Environment of continuous learning and growth.
• Contribute to industry-shaping solutions.
• Collaborate with passionate individuals.
• Flexible remote working opportunities.