Product Support Engineer - Remote

Overview

This role offers the opportunity to serve as a key technical resource for high-profile clients, providing expert post-sale support and troubleshooting across complex HVAC systems.

In Short

• Serve as the technical post-sale subject matter expert for multiple HVAC products and services.
• Troubleshoot and resolve complex customer issues related to installation, usage, and system performance.
• Assess warranty and non-warranty issues, coordinating with local labor providers to implement solutions.
• Conduct training sessions, product demonstrations, and create evaluation criteria to ensure training effectiveness.
• Collaborate with customer service, sales, engineering, and product teams to identify support needs and implement solutions.
• Gather and analyze information from customers and internal teams to improve support programs and tools.
• Travel up to 25% domestically to support strategic accounts as needed.

Requirements

• Experience in HVAC systems is preferred.
• Strong troubleshooting skills.
• Excellent communication skills.
• Ability to conduct effective training sessions.
• Collaborative mindset to work with cross-functional teams.
• Willingness to travel as needed.

Benefits

• Opportunity to work with high-profile clients.
• Dynamic and client-focused work environment.
• Influence product usage and support strategies.