Product Support Engineer - Remote

Overview

As a Product Support Engineer at Semperis, you will be an essential member of our Technical Delivery team, responsible for solving technical issues and providing stellar customer service on our security and identity products.

In Short

• Join a fast-growing cybersecurity company recognized for its workplace culture.
• Provide technical support and customer service for Semperis products.
• Troubleshoot technical and operational issues to ensure customer satisfaction.
• Maintain in-depth knowledge of assigned Semperis products.
• Monitor support queues to meet service level agreements (SLAs).
• Work with CRM platforms like Salesforce to track customer issues.
• Create knowledge base articles to enhance support resources.
• Engage in pre-sales technical assistance and product education.
• Willingness to travel for customer support or events as necessary.
• Contribute to product development by providing customer feedback.

Requirements

• Fluent English and experience with international organizations.
• Experience in Active Directory Management.
• Knowledge of cloud technologies such as Azure, AWS, and Google.
• Ability to analyze network traffic using tools like Wireshark.
• Strong problem-solving and communication skills.
• Experience in customer service and technical support.
• Ability to multitask and prioritize effectively.
• Strong time management skills to meet customer expectations.
• Active listening skills to understand customer issues.
• Willingness to learn and develop technical skills.

Benefits

• Work in a collaborative and innovative environment.
• Opportunity to grow and develop your skills in cybersecurity.
• Be part of a team recognized for its workplace culture.
• Engage with top global talent in the cybersecurity field.
• Flexible work arrangements with hybrid work model.