Product Support Engineer - Remote

Overview

YipitData is seeking a junior Product Support Engineer to ensure the reliability of the Signals web app for enterprise customers, resolve user issues quickly, and provide insights for product improvements.

In Short

• Monitor and resolve inbound tickets and on-app feedback.
• Reproduce and debug issues using browser dev tools and basic SQL.
• Verify account settings and resolve access misconfigurations.
• Run data quality checks after updates.
• Monitor app performance and escalate incidents as needed.
• Write and maintain user-facing help articles and internal documentation.
• Synthesize ticket patterns into actionable insights for the product team.
• Participate in user acceptance testing for new features.
• Ensure compliance with terms of service and privacy policies.

Requirements

• 0–2 years in product support, QA, or technical support.
• Strong troubleshooting instincts and customer empathy.
• Knowledge of web apps, HTTP/REST, and JSON.
• Basic SQL skills for data verification.
• Familiarity with ticketing and analytics tools.
• Clear writing skills for documentation.
• Ability to take ownership and close the loop on issues.

Benefits

• Flexible work hours and vacation policy.
• Generous 401K match and parental leave.
• Wellness budget and learning reimbursement.
• Empowerment to learn and master skills in a supportive environment.
• Competitive salary based on impact rather than tenure.