BCaBA Family Coordinator - Remote

Overview

The BCaBA Family Coordinator at Tellos serves as a compassionate guide for families navigating behavior-analytic support, ensuring they feel heard and supported while managing operational logistics for a smooth transition into care.

In Short

• Connect with new families interested in ABA services.
• Explain the services offered and how ABA can support their child.
• Guide families through the intake and assessment process.
• Submit and track insurance paperwork with urgency.
• Maintain empathetic communication with families throughout the process.
• Collaborate with Clinical Operations for seamless transitions.
• Organize and track due dates and submission statuses.
• Embody Tellos’s values in all interactions.
• Support families with clarity and compassion.
• Ensure operational efficiency and responsiveness.

Requirements

• 2 years of experience as a BCaBA, certification in good standing.
• Experience with insurance authorization preferred.
• Familiarity with ENSORA is a plus.
• Excellent organizational and operational skills.
• Able to prioritize effectively in a fast-paced environment.
• Comfort with technology tools for tracking and communication.

Benefits

• Purpose-driven work guiding families through critical transitions.
• Supportive team culture focused on collaboration.
• Opportunities for professional development and mentorship.
• Real impact on making services accessible and understandable.