Family Resource Coordinator - Remote

Overview

The Family Resource Coordinator (FRC) is an empathetic professional dedicated to the mission of saving and enhancing lives through organ and tissue donation. This role involves assisting hospitals in collaborative donation processes and approaching families for donation discussions.

In Short

• Work remotely with a 12-hour on-call shift schedule.
• Engage with families regarding organ and tissue donation.
• Provide education to families about the donation process.
• Maintain documentation regarding donor approaches and authorizations.
• Participate in required meetings and trainings.
• Advocate for donation while respecting cultural beliefs.
• Assist hospitals in assessing potential donor referrals.
• Complete assigned trainings within defined timelines.
• Work collaboratively with hospital and NEDS teams.
• Must have prior OPO experience.

Requirements

• Prior OPO experience approaching families for donation.
• Bachelor’s degree in social work, health sciences, or related field.
• Experience in hospice care or crisis intervention preferred.
• Clinical knowledge to document medical/social histories.
• Proficient in Microsoft Office applications.
• Strong interpersonal and communication skills.
• Ability to think critically and problem-solve.
• Task management skills to prioritize effectively.
• Spanish and/or Portuguese proficiency preferred.
• Licenses such as CPE, CLS, or Social Work License preferred.

Benefits

• Generous paid time-off program.
• Health, Dental, Vision, and Mental Health insurance.
• 403(b) Retirement Plan with contributions.
• Tuition reimbursement opportunities.
• Employee Assistance Program (EAP).
• Flexible Spending Account options.
• Pet insurance available.
• Personal career development opportunities.
• Participation in corporate-sponsored events.
• Competitive salaries based on experience.