Family Resource Coordinator - Remote

Overview

The Family Resource Coordinator (FRC) plays a vital role in supporting organ and tissue donation processes through empathetic communication and collaboration with families and hospitals.

In Short

• Remote position with 12-hour on-call shifts including weekends and holidays.
• Engage with hospitals to assess potential donor families.
• Educate families on organ and tissue donation.
• Advocate for donation while respecting cultural beliefs.
• Maintain documentation of approaches and authorizations.
• Participate in meetings and training sessions.
• Required to check emails daily unless on planned leave.
• Must have prior OPO experience.
• Bachelor’s degree in social work or related field preferred.
• Competitive salary and benefits package.

Requirements

• Experience approaching families for organ and tissue donation.
• Compassionate and empathetic communication skills.
• Ability to document medical/social histories.
• Proficient in Microsoft Office applications.
• Strong interpersonal skills for team collaboration.
• Critical thinking and problem-solving abilities.
• Prior experience in hospice care or bereavement counseling preferred.
• Bilingual in Spanish or Portuguese is a plus.
• Preferred certifications in social work or related fields.
• Willingness to participate in corporate-sponsored events and team-building activities.

Benefits

• Generous paid time-off program.
• Health, dental, and vision insurance coverage.
• 403(b) retirement plan with contributions.
• Tuition reimbursement and personal development opportunities.
• Employee assistance program and pet insurance.
• Participation in community volunteering opportunities.
• Flexible spending account options.
• Life insurance coverage.
• Discount programs through Working Advantage.
• Supportive team culture focused on mission-driven work.