Family Resource Coordinator - Remote

Overview

The Family Resource Coordinator (FRC) plays a vital role in supporting organ and tissue donation processes, working empathetically with families in crisis to advocate for donation opportunities.

In Short

• Remote position with on-call 12-hour shifts, including weekends and holidays.
• Engage with hospitals to assess potential donor referrals.
• Offer donor families the opportunity for organ and tissue donation.
• Provide education to families regarding the donation process.
• Maintain documentation of authorization and approach.
• Participate in required meetings and training sessions.
• Must have prior OPO experience in approaching families.
• Skills in communication, problem-solving, and task management are essential.
• Bachelor’s degree in social work or related field preferred.
• Benefits include health insurance, paid time off, and retirement plan.

Requirements

• Prior OPO experience required.
• Bachelor’s degree in social work, health sciences, or related field preferred.
• Experience in hospice care or bereavement counseling preferred.
• Ability to work compassionately with families in crisis.
• Strong communication and interpersonal skills.
• Computer literacy in Microsoft Office and other applications.
• Ability to work independently and as part of a team.
• Spanish and/or Portuguese language proficiency preferred.
• Certificates in relevant fields preferred.
• Availability for onsite orientation in Waltham, MA.

Benefits

• Generous paid time-off program.
• Health, Dental, Vision, and Mental Health insurance coverage.
• 403(b) Retirement Plan with organizational contributions.
• Tuition reimbursement and personal development opportunities.
• Employee Assistance Program (EAP) and pet insurance.
• Flexible Spending Account options.
• Participation in community volunteering and team-building events.
• Competitive salary based on experience.
• Inclusive healthcare programs.
• Annual salary life insurance coverage.