Tissue Donation Coordinator - Remote

Overview

The Tissue Donation Coordinator plays a crucial role in guiding donor families through the tissue donation process, impacting countless lives by facilitating tissue donations.

In Short

• Handle incoming donor referral calls from hospital staff and clinical partners.
• Work empathetically with potential donor families to advocate for donation.
• Coordinate logistics of tissue recoveries with internal and external partners.
• Provide exemplary customer service and communicate effectively.
• Work three 12-hour shifts per week with one on-call shift every two weeks.
• Select shifts in a collaborative self-scheduling model.
• Work in a hybrid model of in-person and remote shifts.
• Support a 24-hour, 365-day mission including weekends and holidays.
• Be part of a team dedicated to saving and healing lives.
• Enjoy a generous benefits package including paid time-off and health insurance.

Requirements

• Bachelor’s degree and one year of relevant experience or equivalent experience.
• Working knowledge of medical terminology.
• Excellent telephone communication skills.
• Strong computer skills including Microsoft Office and clinical databases.
• Excellent organizational skills and attention to detail.
• Flexible, proactive, and positive attitude.
• Ability to work both remotely and onsite in Waltham, MA.

Benefits

• Generous paid time-off program.
• Health, Dental, Vision, and Mental Health insurance coverage.
• 2x Annual Salary Life Insurance.
• Fertility Benefits.
• Flex Spending Account Options.
• 403(b) Retirement Plan with Organizational Contributions.
• Tuition Reimbursement.
• Employee Assistance Program (EAP).
• Pet Insurance.
• Personal career and skill development opportunities.