Primary Family Coordinator - Remote

Overview

The Primary Family Coordinator (PFC) plays a crucial role in managing referral and case activity to support donor families, ensuring timely follow-ups and effective communication with hospitals.

In Short

• Manage referral and case activity to support donor families.
• Participate in remote work with on-call shifts.
• Collaborate with staff to ensure appropriate responses to referrals.
• Document all follow-ups in electronic medical records.
• Monitor case activity overnight.
• Participate in training and meetings as required.
• Handle sensitive information with confidentiality.
• Communicate effectively with hospital partners.
• Prioritize tasks under competing demands.
• Support the mission of organ and tissue donation.

Requirements

• Bachelor’s degree preferred.
• Experience in OPO Family Services or similar role.
• Proficiency in Microsoft Office and electronic medical records.
• Strong interpersonal and communication skills.
• Ability to handle confidential information professionally.
• Ability to work independently and as part of a team.
• Problem-solving and critical thinking skills.
• Organizational skills to prioritize tasks effectively.
• Willingness to travel to Waltham, MA for orientation.
• OPO experience preferred.

Benefits

• Generous paid time-off program.
• Health, Dental, Vision, and Mental Health insurance coverage.
• 403(b) Retirement Plan with organizational contributions.
• Tuition reimbursement opportunities.
• Employee Assistance Program (EAP).
• Pet insurance options.
• Career and skill development opportunities.
• Participation in corporate events and community volunteering.
• 2x Annual Salary Life Insurance.
• Flexible Spending Account options.