Patient and Family Coordinator - Remote

Overview

As a Patient and Family Coordinator, you will play a pivotal role in delivering exceptional service to our patients and their families, ensuring they have seamless and timely access to the care they need.

In Short

• Coordinate patient care and schedules.
• Provide support to patients and families through communication.
• Manage administrative tasks for the clinical team.
• Deliver outstanding service and build relationships.
• Work in a virtual environment.
• Engage with multidisciplinary care teams.
• Utilize problem-solving skills for scheduling challenges.
• Respond promptly to patient inquiries.
• Navigate multiple technology systems.
• Adapt to a changing work environment.

Requirements

• Experience in customer service, preferably with scheduling.
• Experience in a patient-facing or provider-facing role.
• Excellent communication skills.
• Strong attention to detail.
• Ability to complete tasks quickly and accurately.
• Problem-solving skills with a proactive approach.
• Comfortable with technology systems.

Benefits

• Generous benefits package including 401k with match.
• Flexible PTO and paid holidays.
• Paid sabbatical and parental leave.
• Health benefits starting on the first day.
• Opportunity to work in a mission-driven company.
• Ability to help families access evidence-based care.
• Work from home with in-person retreats.