Customer Service Representative - Remote

Overview

As a Customer Service Representative, you will field customer inquiries and find innovative ways to respond, working in a collaborative environment.

In Short

• Handle and respond to customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information.
• Aim to resolve issues on the first call.
• Communicate effectively with customers.
• De-escalate customer issues calmly.
• Track call-related information for auditing.
• Provide feedback on call issues.
• Upsell products when required.
• Work from home with specific internet requirements.

Requirements

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems.
• Customer service or sales experience preferred.
• College degree preferred but not required.

Benefits

• Paid Training.
• Competitive Wages.
• Full Benefits (Medical, Dental, Vision, 401k).
• Paid Time Off.
• Employee wellness and engagement programs.