Customer Service Representative - Remote

Overview

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates.

In Short

• Respond to customer support tickets and resolve issues.
• Manage high-volume phone calls for customer assistance.
• Respond to emails and internal department queries.
• Document issues in Confluence.
• Visit court dockets for information on case filing.
• Perform other job-related duties as assigned.

Requirements

• High school diploma or GED required; 1-3 years of customer support experience.
• Experience with Microsoft Outlook, Excel, and Word.
• Ability to read, write, and speak English.
• Typing speed of at least 55 wpm.
• Strong writing and communication skills.

Benefits

• Health, Dental, Vision insurance.
• 401(k).
• Disability insurance.
• Employee assistance program.
• Paid time off.