Customer Service Representative - Remote

Overview

As a Customer Service Representative at TP, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with diverse individuals and ensuring excellent service.

In Short

• Field customer inquiries and provide innovative responses
• Handle and respond to all customer questions
• Provide excellent customer service through active listening
• Work with confidential customer information
• Aim to resolve issues on the first call
• Communicate effectively with customers
• De-escalate issues calmly when necessary
• Track call-related information for auditing
• Provide feedback on call issues
• Upsell products when required

Requirements

• Ability to work remotely in a virtual team environment
• 6 months customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral & written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Strong organization and prioritization skills

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs