Automotive Customer Service Representative - Remote

Overview

As a Customer Service Representative at TP, you will play a vital role in responding to customer inquiries and ensuring their satisfaction by providing innovative solutions.

In Short

• Field customer inquiries via phone, email, chat, and social media.
• Resolve and de-escalate customer issues.
• Track call-related information for auditing purposes.
• Upsell products and services as needed.
• Collaborate with team members to achieve performance goals.
• Work from home with specific internet requirements.
• Participate in paid training and wellness programs.
• Contribute to a positive work environment.
• Engage with diverse customers in a dynamic setting.
• Grow and develop within the company.

Requirements

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Ability to type at least 25 words per minute.
• Familiarity with desktop computer systems.
• Strong communication and problem-solving skills.
• Open-mindedness to feedback and evolving policies.
• Critical thinking and solution-oriented mindset.
• Organizational skills to manage tasks effectively.
• Must be at least 18 years old.
• Preferred experience in customer service or sales.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs