Payments Operations Lead - Remote

Overview

The Payments Operations Lead will guide the Payments Support, Credit, and Risk teams, ensuring smooth operations and an exceptional merchant experience.

In Short

• Oversee daily operations for Payments Support, Credit, and Risk teams.
• Serve as a primary point of escalation for operational issues.
• Monitor performance metrics and team satisfaction.
• Investigate and resolve payment-related issues.
• Educate teams on compliance and operational guidelines.
• Identify opportunities for process improvement.
• Lead training sessions for team development.
• Collaborate with various departments for a cohesive service experience.

Requirements

• 3+ years in merchant acquiring or payment processing.
• Knowledge of payment gateways and transaction lifecycle.
• Familiarity with PCI-DSS and NACHA regulations.
• Proven leadership and process improvement skills.
• Excellent communication skills.
• Customer-first mindset.
• Experience with Stripe, Salesforce, Excel, Google Sheets preferred.

Benefits

• Flexibility of remote work.
• Competitive salaries.
• Generous Paid Time Off.
• Comprehensive health benefits.
• 401(k) with employer match.
• Support for continuing education.
• Home office setup bonus after one year.