Risk Operations Lead | Payments - Remote

Overview

As the founding member of the Payments Operations team within Ramp’s Risk Strategy & Operations team, you will be instrumental in driving operational initiatives related to payments, ensuring a seamless payment experience while managing risk.

In Short

• Shape and implement Ramp’s risk payment policy.
• Triage, investigate, and reconcile inaccuracies across payment transactions.
• Manage refund requests and chargeback workflows.
• Collaborate with Compliance and Legal teams for reporting and audits.
• Represent Ramp in Payment Associations.
• Identify operational gaps and propose innovative solutions.
• Partner with Product and Engineering teams to enhance risk management tools.
• Deliver exceptional customer service while managing credit and fraud risk.
• Thrive in a fast-paced startup environment.

Requirements

• Minimum 5 years of experience in Payment Operations or related fields.
• Well-versed in ACH, NACHA, and Swift rules.
• Experience within consumer/corporate/small business payments.
• Excellent written and verbal communication skills.
• Strong background in customer support via email.
• Investigative and critical thinking skills.
• BA/BS from an accredited university.

Benefits

• 100% medical, dental & vision insurance coverage for you.
• 401k with employer match.
• Flexible PTO.
• Fertility HRA (up to $5,000 per year).
• WFH stipend for home office needs.
• Wellness stipend.
• Parental Leave.
• Relocation support to NYC or SF.
• Pet insurance.