Telecom Customer Support Specialist - Remote

Overview

We are seeking a dedicated and knowledgeable Customer Support Specialist to join our client on the west coast. In this role, you will work closely with vendors and customers to troubleshoot, diagnose, and resolve a variety of customer issues related to provisioning, network connectivity, and broadband services. The ideal candidate will have a strong background in telecommunications and broadband services, with a passion for delivering exceptional customer service and support.

In Short

• Act as the primary point of contact for customers experiencing technical issues.
• Work with customers and technicians to diagnose and resolve issues.
• Provide remote assistance to field technicians during service installations.
• Analyze network logs and perform diagnostics to resolve technical issues.
• Assist customers with service activation and configuration of broadband equipment.
• Maintain accurate records of customer interactions and resolutions.
• Effectively escalate unresolved issues to higher-level teams.
• Stay updated on company products and technologies.
• Educate customers on best practices for optimizing broadband services.

Requirements

• 2+ years of experience in technical support or customer service.
• Solid understanding of telco and broadband technologies.
• Strong troubleshooting skills with the ability to analyze complex issues.
• Excellent verbal and written communication skills.
• Ability to work effectively with field technicians and support staff.
• Demonstrated ability to provide outstanding customer service.
• Familiarity with network monitoring tools and ticketing systems.
• High school diploma or equivalent; degree in a related field is a plus.

Benefits

• Comprehensive training and support.
• Opportunity for career growth within the telecommunications industry.
• Work in a dynamic and supportive team environment.
• Flexible working conditions.
• Access to the latest technology and tools.