Manager, Partner Success - Onboarding Team - Remote

Overview

The Manager of Partner Success for the Onboarding Team will lead efforts to enhance customer experiences by redefining onboarding processes and managing a team of specialists.

In Short

• Manage a team of 5-7 Partner Success Specialists.
• Develop and refine onboarding processes for customer success.
• Focus on customer engagement and retention strategies.
• Track implementation tasks and ensure timely goal completion.
• Utilize data-driven approaches to monitor customer adoption.
• Collaborate with sales and other teams for account management.
• Provide high-level customer support and communication.
• Identify churn risks and create proactive retention plans.
• Foster collaboration within the Partner Success Leadership team.
• Encourage continuous improvement based on customer feedback.

Requirements

• 2-4 years of experience in Customer Support or Success.
• Experience managing a team is required.
• Bachelor's Degree in business or education-related fields.
• Ability to communicate effectively with diverse customer levels.
• Experience with Salesforce or similar CRM tools.
• Strong organizational and time management skills.
• Proven track record in delivering excellent customer experiences.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication abilities.
• Effective presentation skills.

Benefits

• Competitive compensation package.
• Employee Equity Appreciation Program.
• Health and wellness insurance benefits.
• 401k with employer match.
• Flexible work environment.
• Unlimited paid time off including holidays.
• Paid parental leave.
• Tuition assistance and career growth opportunities.
• Access to best-in-class technology equipment.
• Work in a prime location near downtown DC.