Lead Partner Success Specialist - Remote

Overview

The Lead Partner Success Specialist will ensure a world-class experience for customers by managing onboarding and implementation processes, focusing on customer satisfaction and retention.

In Short

• Manage implementation and onboarding of new and renewing partners.
• Deliver engaging training to ensure customer readiness.
• Develop product knowledge expertise to guide customers.
• Project manage client implementations through various communication channels.
• Track implementation tasks and coordinate with internal teams.
• Identify churn risks and develop retention plans.
• Provide high-level customer support and communication.
• Adapt to evolving program goals while managing competing priorities.
• Drive successful implementation across large-scale partnerships.
• Collaborate with teams to improve product based on customer feedback.

Requirements

• Bilingual (English/Spanish) preferred.
• Experience with Teaching Strategies products preferred.
• 2-4 years in Customer Support or Account Management.
• Bachelor's Degree in education or related field required.
• Experience with Salesforce or another CRM is desired.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Effective organizational and time management skills.
• Proven track record in delivering excellent customer experiences.
• Effective presentation skills.

Benefits

• Competitive compensation package.
• Health and wellness benefits.
• 401k with employer match.
• Flexible work environment.
• Unlimited paid time off.
• Tuition assistance and professional development opportunities.
• Best in class technology equipment for employees.
• Access to a penthouse suite in downtown DC.