Partner Success Specialist - Remote

Overview

As a Partner Success Specialist, you will lead the implementation of the RightSite product, ensuring seamless deployment and partner satisfaction through expert training and project management.

In Short

• Serve as the primary liaison for partners post-sale.
• Develop and manage project plans tailored to partner needs.
• Coordinate internal and external teams to keep implementations on track.
• Identify and address risks to ensure smooth deployment.
• Deliver customized, hands-on training to partner teams.
• Develop training materials and knowledge transfer sessions.
• Support partner onboarding and guide users through workflows.
• Write clear documentation and partner-facing resources.
• Collaborate with marketing and product teams for onboarding experience.
• Travel to partner sites for training and implementation support.

Requirements

• Strong background in EMS and 911 operations.
• Experience in project management and training.
• Excellent communication skills.
• Ability to develop training materials.
• Proven track record in customer success.
• Willingness to travel for partner site visits.
• Strong problem-solving skills.
• Ability to work collaboratively with teams.
• Experience in content development.
• Passion for helping partners succeed.

Benefits

• Opportunity to make a significant impact on partner success.
• Work in a dynamic and supportive environment.
• Engage in meaningful work that improves patient care.
• Collaborate with a passionate team.
• Professional development opportunities.
• Flexible work arrangements.
• Competitive compensation.
• Health and wellness benefits.
• Travel opportunities to partner sites.
• Access to innovative tools and resources.