Partner Success Specialist - Remote

Overview

As a Partner Success Specialist, you will be key in driving the partner integration pipeline throughout onboarding, implementation, and growth stages. You will work closely with members of the partner integration team to gather and prioritize requirements needed for development and support internal cross-functional processes to ensure that the merchants and Flex Pay are aligned for successful partnership.

In Short

• Support the integration process for a portfolio of partners across Travel and Retail industries
• Partner with Account Managers as the integration point of contact for merchant partners
• Prepare kick-off meetings and materials for partners
• Gather requirements for internal Engineering and cross-functional teams
• Create workflow tickets to track ongoing integrations, partner discoveries, and troubleshooting
• Work collaboratively with Integration team members to improve processes and mitigate risks
• Own ongoing integration expansion and validation for partners
• Serve as escalation point for issues impacting partner success
• Manage Salesforce pipeline for the Partner Success team
• Use project management tools to track and communicate project status
• Conduct new product feature demos and collaborate with Product team
• Assist in large scale company projects and ad-hoc integration projects

Requirements

• 2-3 years of relevant experience in travel, travel technology, or fintech industries
• Experience partnering with external stakeholders in project management or customer support
• Demonstrated project management skills leading complex cross-functional projects
• Strong communication skills with the ability to facilitate meetings
• Easily deals with ambiguity and adapts to a fast-paced environment
• Methodical problem-solving skills with a desire to learn and improve
• Superior organizational and computer skills (Word, Excel, Powerpoint, G Suite, Atlassian)
• Ability to work independently with attention to detail
• Aptitude for making organizational improvements and implementing new initiatives

Benefits

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental, and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives