Partner Success Specialist - Remote

Overview

As a Partner Success Specialist, you will own relationship management with our partners (starting with onboarding) and deepen their relationship with Papaya to increase value. You will also have the opportunity to help change existing processes and build new processes from scratch. Flexibility, communication, and a willingness to learn are of the highest importance. Papaya believes that diversity helps build an inclusive culture where all team members can grow, contribute, and feel valued.

In Short

• Onboarding new partners.
• Handling partner inquiries + relationship management.
• Identify Process + Policy Improvements.
• Cross-Functional Collaboration with Sales, Marketing, Engineering, and Product.
• 3+ years experience in Customer Success.
• Exceptional communication skills, both written and verbally.
• Intuitive understanding of people’s needs.
• Quick learner thriving in a startup environment.
• Comfortable working autonomously.
• Help improve partner relationship management processes.

Requirements

• 3+ years experience working on a Customer Success team.
• Exceptional communicator, both written and verbally.
• Intuitive understanding of people’s needs.
• Strong track record of increasing productivity and results.
• Quick learner in an ever-changing startup environment.
• Comfortable working autonomously.

Benefits

• Opportunity to work in a modern fintech platform.
• Flexible work environment.
• Inclusive culture promoting diversity.
• Recognition as one of Built In LA’s Best Small Companies to Work for.
• Backed by notable investors like Sequoia Capital.