Partner Success Specialist - Remote

Overview

The Partner Success Specialist will provide a world-class experience for customers, focusing on onboarding and managing partner relationships to ensure satisfaction and retention.

In Short

• Provide excellent customer service and onboarding experiences.
• Manage implementation and onboarding of new and renewing partners.
• Understand and anticipate customer needs.
• Deliver engaging trainings to customers.
• Project manage new client implementations.
• Monitor customer adoption metrics.
• Identify churn risks and develop retention plans.
• Provide ongoing feedback for product improvement.
• Work closely with sales and support teams.
• Performance measured by customer satisfaction metrics.

Requirements

• Experience with Teaching Strategies products preferred.
• 2-4 years in Customer Support or Account Management.
• Bachelor's Degree in business or education required.
• Strong communication skills at multiple levels.
• Experience with Salesforce or similar CRM.
• Excellent organizational and time management skills.
• Proven track record in delivering excellent customer experiences.
• Strong analytical and problem-solving skills.
• Effective presentation skills.

Benefits

• Competitive compensation package.
• Employee Equity Appreciation Program.
• Health and wellness insurance benefits.
• 401k with employer match.
• Flexible work environment.
• Unlimited paid time off.
• Paid parental leave.
• Tuition assistance and professional development opportunities.
• Best in class technology equipment.
• Access to a penthouse suite in downtown DC.