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Application Support Engineer - Bangalore (Hybrid) - Remote

Posted 11 weeks ago
DevOps / Sysadmin
Full Time
India

Overview

The Application Support Engineer will provide technical support for the Riversand SaaS product, ensuring timely resolution of issues in a 24x7 operational environment.

In Short

  • Provide technical support and configuration assistance for SaaS products.
  • Manage customer issues with SLA tracking.
  • Conduct root cause analysis for incidents.
  • Debug and troubleshoot software issues.
  • Collaborate with multiple parties for incident resolution.
  • Maintain documentation and knowledge base.

Requirements

  • Bachelor’s degree in Computer Science or Engineering.
  • 4+ years of experience in Application Software Support.
  • Experience supporting global customers via email and remote troubleshooting.
  • Willingness to work in a 24x7 environment.
  • Excellent communication skills.

Benefits

  • Opportunity to work in a dynamic environment.
  • Engagement with global customers.
  • Professional growth and development.

Syndigo

Syndigo

Syndigo is a dynamic and innovative company focused on enhancing the employee experience across Europe and the UK. With a strong emphasis on human resources, Syndigo is dedicated to aligning business goals with HR strategies, ensuring compliance with local employment laws, and fostering a cohesive workplace culture. The company values collaboration and is committed to employee development, engagement, and retention, making it an exciting place for HR professionals to grow and make a significant impact.

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