Account Manager, SMB - Remote

Overview

The mission of a Syndigo Account Manager, SMB will be to manage the relationship, client strategy, growth strategy, engagement plan, and overall value delivered to a set of named accounts.

In Short

• Maintain and form new relationships with different buyers at small to mid-market brands
• Relentless focus on the customer experience and how to maximize their value realization with Syndigo
• Manage the full sales cycle for renewals, upsell, and cross-sell opportunities within a defined customer base
• Lead strategic contract negotiations to align service options with client needs while meeting growth targets
• Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional
• Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes
• Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy
• Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems
• Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner

Requirements

• 1 - 3 years sales experience, ideally B2B and in the technology space
• Motivation to learn, problem solve, and develop skills to be successful in tech sales
• Familiar with the fundamentals of sales and the basics of customer service
• Strong relationship building, listening, and inter-personal skills
• Comfortable with using technology in daily workflows and decision making
• Strong organization and time management skills are critical
• Ability to write and speak clearly, and professionally
• Experience in SaaS, managed services, and analytics is a major plus
• Experience doing business with consumer brands and/or retailers is a plus
• Previous training and practice with a sales methodology is a major plus
• Experience using Salesforce is a major plus
• Bachelor's Degree or equivalent experience required

Benefits

• Competitive health insurance benefits
• PTO and volunteer time off
• Employer-paid short- and long-term disability
• Parental and adoption leave
• 401(k)
• Tuition reimbursement