Account Manager, SMB - Remote

Overview

The Account Management (AM) SMB role is newer within the Customer Success organization at Apollo.io. We are looking for someone who can thrive with a high level of ambiguity and change while maintaining a customer-centric approach at scale. In this role, you will act as the primary and often sole point of contact for a Tier 3 SMB customer portfolio and will be responsible for continuous activation and use case expansion across your book of business.

In Short

• Identify and close expansion opportunities within Tier 3 SMB accounts.
• Conduct virtual meetings to drive value and growth with customers.
• Maintain organization and attention to detail in customer situations.
• Work closely with internal teams for a seamless customer experience.
• Balance customer needs with business objectives.
• Explore product capabilities to drive usage and adoption.
• Generate pipeline and close revenue through upsell and cross-sell.
• Eager to learn about sales tech and industry trends.
• Work effectively with internal teams for mutual success.
• Consistently meet or exceed monthly revenue targets.

Requirements

• 2-4 years of experience in B2B SaaS sales.
• Proven track record of meeting revenue targets.
• Experience in developing a 3x pipeline.
• Comfortable identifying use cases and expansion opportunities.
• Experience working cross-functionally with various teams.

Benefits

• Great compensation package.
• Culture that thrives in openness and excellence.
• Support for remote employees’ career development.
• Collaborative team environment.
• Encouragement to experiment and take educated risks.