Account Manager - SMB - Remote

Overview

The Account Manager - SMB is responsible for customer retention and success throughout the entire customer lifecycle. This involves fostering robust relationships with clients and acting as their primary point of contact. The Account Manager - SMB will oversee the onboarding, successful implementation processes and renewals. The ideal candidate for this role will have a collaborative mindset, the ability to work closely with cross-functional teams and be a results-driven individual with a customer-centric focus, capable of driving not only the success of individual accounts but also contributing to the overall growth and reputation of the company.

In Short

• Execute a best-in-class Post-Sale Experience for our customers from Onboarding to Renewal
• Drive customer success outcomes and product value delivery
• Maintain or increase renewal rates
• Communicate revenue opportunities to Business Growth partners for cross-sell and up-sell opportunities
• Influence future customer lifetime value through higher product adoption and customer satisfaction
• Drive new business growth through greater advocacy and reference-ability
• Manage customer success activities: onboarding, maintenance & monitoring, training, live presentations, professional services, customer support, renewals, cross-sell/up-sell, advocacy

Requirements

• Bachelor’s degree or equivalent experience
• 2+ years of experience in an Account Management role in a B2B tech environment
• Familiar with HTML, JavaScript, and CSS design capabilities
• Passion for identifying and solving problems
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background of post-sale and sales experience
• Strong empathy for customers AND passion for revenue and growth
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative with the ability to inspire others
• Experience with web commerce, web/mobile applications
• Strong knowledge of usability principles, universal design and techniques
• Experience working in fast paced start-up environments (Ability to balance multiple priorities with acute attention to detail)

Benefits

• Work with a talented but humble team
• Competitive compensation and equity
• Weekly paid family meal
• 401k, medical, dental, and vision insurance
• Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
• 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
• To support remote work conditions, AudioEye provides each employee a one-time stipend of $300