The Account Manager - SMB is responsible for customer retention and success throughout the entire customer lifecycle. This involves fostering robust relationships with clients and acting as their primary point of contact. The Account Manager - SMB will oversee the onboarding, successful implementation processes and renewals. The ideal candidate for this role will have a collaborative mindset, the ability to work closely with cross-functional teams and be a results-driven individual with a customer-centric focus, capable of driving not only the success of individual accounts but also contributing to the overall growth and reputation of the company.

In Short

Execute a best-in-class Post-Sale Experience for our customers from Onboarding to Renewal
Drive customer success outcomes and product value delivery
Maintain or increase renewal rates
Communicate revenue opportunities to Business Growth partners for cross-sell and up-sell opportunities
Influence future customer lifetime value through higher product adoption and customer satisfaction
Drive new business growth through greater advocacy and reference-ability
Manage customer success activities: onboarding, maintenance & monitoring, training, live presentations, professional services, customer support, renewals, cross-sell/up-sell, advocacy

Requirements

Bachelor’s degree or equivalent experience
2+ years of experience in an Account Management role in a B2B tech environment
Familiar with HTML, JavaScript, and CSS design capabilities
Passion for identifying and solving problems
Ability to manage influence through persuasion, negotiation, and consensus building
Ideally combined background of post-sale and sales experience
Strong empathy for customers AND passion for revenue and growth
Analytical and process-oriented mindset
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative with the ability to inspire others
Experience with web commerce, web/mobile applications
Strong knowledge of usability principles, universal design and techniques
Experience working in fast paced start-up environments (Ability to balance multiple priorities with acute attention to detail)

Benefits

Work with a talented but humble team
Competitive compensation and equity
Weekly paid family meal
401k, medical, dental, and vision insurance
Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down
To support remote work conditions, AudioEye provides each employee a one-time stipend of $300