Customer Success Manager - Remote

Overview

As a Customer Success Manager at Swarmia, you will be a key advocate for our customers, ensuring they achieve their goals and derive maximum value from our platform.

In Short

• Lead onboarding processes for new customers.
• Act as the voice of the customer within the company.
• Provide proactive support to customers.
• Build long-term relationships with customers.
• Educate customers on best practices and new features.
• Monitor customer health and retention strategies.
• Identify opportunities for account growth.
• Collaborate with cross-functional teams.
• Develop reports on customer success metrics.

Requirements

• Experience in customer success or account management, preferably in SaaS.
• Understanding of engineering workflows and developer tools.
• Strong communication and interpersonal skills.
• Ability to manage multiple relationships and prioritize tasks.
• Data-driven mindset for analyzing customer data.
• Proficiency with customer success tools and CRM platforms.
• Experience in a fast-paced startup environment.
• Passion for helping engineering teams succeed.

Benefits

• Work with motivated teams focused on improving engineering.
• Opportunity to make an impact and grow with the company.
• Remote-first culture with flexible working hours.
• Collaborative and inclusive team environment.
• Competitive salary with comprehensive benefits and equity.