Technical Support Advisor Fluent in Dutch and English - Remote

Overview

Sutherland Bulgaria is seeking enthusiastic Technical Support Advisors fluent in Dutch to provide exceptional support for a leading global provider of online security solutions.

In Short

• Deliver superior customer service for antivirus software.
• Assist customers with product purchases, renewals, refunds, and account-related issues.
• Guide users through installation and troubleshooting of antivirus software.
• Fluency in Dutch (B2H/C1 level) is required.
• Good English skills (B2 level) are necessary.
• Customer service experience is a strong advantage.
• Basic PC technical knowledge and multitasking skills are needed.
• Strong communication and relationship-building abilities are essential.
• Positive, team-oriented attitude with a passion for helping others.
• Ability to explain technical concepts clearly.

Requirements

• Fluency in Dutch (B2H/C1 level).
• Good English skills (B2 level).
• Customer service experience.
• Basic PC technical knowledge.
• Strong communication skills.
• Positive attitude.
• Ability to explain technical concepts simply.

Benefits

• Weekday-only working hours.
• Permanent contract and long-term stability.
• Work-from-home setup with company-provided equipment.
• Competitive salary and performance-based bonuses.
• Comprehensive onboarding with digital tools.
• 21 days paid leave annually.
• Health and life insurance coverage.
• Wellness benefits and multisport card.
• Employee assistance program with 24/7 support.
• Access to certification programs and in-house learning.