Technical Support Consultant (French & English) - Remote

Overview

Join our Technical Support Consultant team and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals.

In Short

• Provide exceptional customer support via emails, calls, and chats
• Troubleshoot technical issues and provide step-by-step guidance
• Collaborate with other departments to resolve inquiries
• Escalate complex issues to appropriate teams
• Document customer interactions
• Improve customer support processes
• Maintain high level of product knowledge
• Stay updated with product changes

Requirements

• Excellent French and English (spoken and written)
• 1–2 years of customer support experience
• Strong problem-solving skills
• Attention to details
• Familiarity with CRM systems
• Personal laptop (at least 8GB RAM) and stable internet connection

Benefits

• Fixed schedule: Monday to Friday, 8 AM–5 PM, CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development