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Technical Support Advisor Fluent in German and English - Remote

Posted Yesterday
Customer Service
Full Time
Bulgaria

Overview

Sutherland Bulgaria is looking for Technical Support Advisors fluent in German and English to provide exceptional customer service and technical support for antivirus software.

In Short

  • Deliver superior customer service for antivirus software.
  • Assist customers with product inquiries and technical issues.
  • Guide users through installation and troubleshooting.
  • Fluency in German and good English skills required.
  • Customer service experience preferred.
  • Work-from-home setup with company-provided equipment.
  • Weekday-only working hours.
  • Permanent contract with long-term career stability.
  • Competitive salary and performance-based bonuses.
  • Comprehensive onboarding and wellness benefits.

Requirements

  • Fluency in German (B2H/C1 level).
  • Good English skills (B2 level).
  • Customer service experience is a strong advantage.
  • Basic PC technical knowledge.
  • Strong communication skills.
  • Positive, team-oriented attitude.
  • Ability to explain technical concepts clearly.

Benefits

  • 21 days paid leave annually.
  • Additional health & life insurance coverage.
  • Multisport card & wellness benefits.
  • Employee assistance program with 24/7 support.
  • Access to certification programs.
  • Gifts for life events.
  • Frequent wellness & engagement activities.
  • Vibrant recognition and referral programs.
Sutherland logo

Sutherland

Sutherland is a dynamic and analytical company focused on workforce management solutions. With a team of energetic and dedicated individuals, Sutherland emphasizes the importance of workforce planning, scheduling, and real-time management to enhance operational efficiency. The company seeks to build fulfilling careers for its employees while driving success through effective analysis, implementation of systems, and collaboration with local managers and project leaders. Sutherland values strong communication, leadership, and analytical skills, aiming to uphold performance metrics and foster a supportive team environment.

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